I'm sorry to hear that the programming reset ended up making your issue worse on your HP ENVY 4500 e-All-in-One Printer. I look forward to hearing from you! Good luck! Also, please post the result of this reset in this thread and not in our Private Message. Please refer to your Private Messages for further instruction. Thank you for including in your post that you followed the prior troubleshooting steps in my post above and that the scanner bar is not moving and there is no bulb that is lighting up.Īt this time, I am going to also send you a Private Message with the instructions on how to perform a Semi-Full Programming Reset on your HP Photosmart. I understand that you are also experiencing a copy/scanner failure on your HP Photosmart 6520 e-All-in-One Printer. I would like to welcome your to the HP Support Forums! Please post the result of the reset in this thread and not in the Private Message. I am going to send you a Private Message with the instructions on how to perform a Semi-Full Programming Reset on your HP ENVY 4500 e-All-in-One Printer. I'm sorry to hear that the steps provided failed to resolve your scan and copy issue. Because you're not even seeing a scanner light on your machine than we know at this time that this is definitely a hardware issue. Should you still be experiencing issues scanning and copying there is one additional programming reset that I can have you run through on your printer. Please let me know if the steps I've provided resolve your issue. Source: A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Co.
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